Latest post Wed, May 17 2017 9:57 AM by drbgaijin. 25 replies.
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  • Sun, Nov 6 2016 10:17 PM

    • drbgaijin
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    • Kumamoto, Japan
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    User Profile

    Why am I unable to change my user profile?

    All I get is a spinning circle when I click on the "Edit my Profile" under Options. Sometimkes the circle stops spinning and all I get is a completely blank white screen!

    Has been like this for at least 6 months now!

     

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Wed, Nov 9 2016 9:15 AM In reply to

    • drbgaijin
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    Re: User Profile

    Bump!

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Thu, Nov 10 2016 9:38 AM In reply to

    • drbgaijin
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    Re: User Profile

    ?

    Whatever happened to my 2 Moderator "minders"?
    Usually they are around when I post.

    Today when I clicked on my EDIT PROFILE link I was taken to

    http://community.avid.com/user/EditProfile.aspx?ReturnUrl=%2fmembers%2fdrbgaijin%2fdefault.aspx

    It is a completely blank page!

    How about some action here?
    Or has somebody decided that I should not be allowed to update my Profile?

    Regards

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Thu, Nov 10 2016 10:55 AM In reply to

    Re: User Profile

    Hi Douglas,

    What browser are you using? I just tried on Firefox Mac, Safari Mac, Chrome Mac, Firefox PC and Chrome PC, and was able to open and edit my user profile in all of them.

    However, there seems to be an issue with your profile, as I cannot view it either, whereas I can view other people's profiles. I'll ping Raff about this.

    J

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Thu, Nov 10 2016 12:07 PM In reply to

    • drbgaijin
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    Re: User Profile

    Thanks for the reply, Job

    I am using Firefox PC 49.0.2

    Regards

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Thu, Nov 10 2016 1:44 PM In reply to

    • RalphC
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    Re: User Profile

    Hi Douglas,

       I'm working on this now.

    @Job thanks for the alert :)

     

     

    Regards,

    Ralph

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Thu, Nov 10 2016 1:46 PM In reply to

    • drbgaijin
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    Re: User Profile

    Thank you Ralph (and thank, once again, Job)

    Now 11pm here in Japan -  so I'm off to my futon .

    Zzzzzzzzzzz

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Thu, Nov 17 2016 1:25 AM In reply to

    • drbgaijin
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    Re: User Profile

    No progress Ralph?

    Regards

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Fri, Nov 25 2016 1:13 PM In reply to

    • drbgaijin
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    Re: User Profile

    drbgaijin:

    No progress Ralph?

    Regards

    Douglas

    Well, so much for that.

    No reply, no improvement, no activity, nothing more to do about it.

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Fri, Nov 25 2016 3:05 PM In reply to

    • RalphC
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    Re: User Profile

    Hang tight I'll bump the IT.

     

     

    Regards,

    Ralph

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Mon, Dec 12 2016 11:52 AM In reply to

    • drbgaijin
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    Re: User Profile

    RalphC:

    Hang tight I'll bump the IT.

    My fingers are beginning to slip Ralph!

    Regards

    Douglas

     

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Tue, Dec 20 2016 10:03 PM In reply to

    • drbgaijin
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    Re: User Profile

    RalphC:

    Hang tight I'll bump the IT.

    Throughout the posts in these forums are messages that read something like, "FILL IN YOUR USER PROFILE so that we can help you with the problem", or "YOU DO NOT HAVE YOUR CURRENT setup in your USER PROFILE . . . .  update it so we can help..."

    Once again the NUMPTIES in the Avid IT shower show their total lack of competence and interest in helping someone like myself. It has been like this since as far back as I can remember. I guess I am the fool in believing that they might have changed and can actually help a person with a simple IT problem.

    The IT NUMPTIES don't need "bumping", they need . . . . . . . . . .

     

     

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Tue, Dec 20 2016 10:54 PM In reply to

    • Marianna
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    Re: User Profile

    Ralph - see if you can tweak IT to get this fixed.

    Douglas - I wonder if it has to do with all the .....  in your current profile. 

    I can manually change it for you in the admin tool so send me what you want replaced.   Best to write it up new and send it as a paragraph so I can cut and paste.

    xo

    Marianna

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    WWLD

  • Wed, Dec 21 2016 1:06 AM In reply to

    • drbgaijin
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    Re: User Profile

    Hello Marianna,

    All the  "........" has always been in my user profile. It never caused problems before.

    I appreciate your offer of changing manually, but I have no desire to let the numpties off the hook. You need your valuable time to help those in need with MC questions and answers.
    The IT part is the job of IT..... Let them fix it.

    Geeked

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
  • Thu, Feb 9 2017 9:39 AM In reply to

    • drbgaijin
    • Top 25 Contributor
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    Re: User Profile

    3 months have passed and still nobody in Avid IT Numptyland has been able to do anything to fix my connection to the User Profile area, so I can update my User Profile.

    Douglas

    System 1:Edius Workgroup 8, AMC 6.5.4.5, - Windows [view my complete system specs]
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