Latest post Wed, Sep 14 2016 4:25 PM by Marianna. 2 replies.
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  • Tue, Sep 13 2016 5:35 PM

    Error 5

    Hi,

    I don't know what to do with that ?

    There was an critical error initializing the licensing engine.

    Error code: 5.

    Please contact Avid customer support.

    Application can't continue work and will be terminated.

     

    Thanks

     

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  • Wed, Sep 14 2016 4:19 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: Error 5

    Hi Louis-Philippe,

     Send me a pm, include MC systems ID.

     

     

    Regards,

    Ralph

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Sep 14 2016 4:25 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Error 5

    Louis......

    Fix:  Depending on the platform you have you will need to remove the following folder:

    Note: This applies for both Application Manager and Avid License Control utilities in all versions 6.x - 8.x.

                       PC -  Look for the following folders.  If found, delete the entire folder.

                                 C:\ProgramData\Avid\Licenses

                       Mac - Look for the following folders. If found, delete the entire folder.

                                 Macintosh HD/Library/Application_Support/Avid/Licenses

    Important:   If you can’t find the specific folder in Windows, go to Folder Options in the Tools menu and select “Show Hidden Folders.”

     

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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