Latest post Sun, Mar 13 2016 6:39 PM by handtruck. 3 replies.
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  • Thu, Mar 10 2016 6:41 PM

    • jjavid
    • Not Ranked
    • Joined on Wed, Feb 25 2015
    • Posts 2
    • Points 30

    They're having a problem with archiving the files, they're getting an error "Uncategorized error has occurred.

    Hi Team,

     

    Can anyone provide me with next steps here for our customer? 

    Thanks 

     

     

    a.        Type – Question or issue

    Interplay Web Services request is failing with an unexpected error:
    <Error Code="OTHER_ERROR"><InterplayURI>interplay://KSWG?mobid=060a2b340101010501010d4313-000000-fc5f4db5947305e3-008045820913-6009</InterplayURI><Message>An uncategorized error has occurred</Message><Details>An unexpected error occurred on getting file details for interplay://KSWG?mobid=060a2b340101010501010d4313-000000-fc5f4db5947305e3-008045820913-6009.</Details></Error>

     

     

    b.       Summary

     

     

    c.        Workflow description

    StorageDNA is requesting information about clips to be archived that are dragged into a specific folder using Interplay Access.

     


    d.      3rd party systems involved

                StorageDNA Evolution

     

    e.      Call sequence of WS API

     

    i.              Which APIs have been used in which sequence and with which parameters

    ii.             1. The SOAP being sent to the web service...

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:typ="http://avid.com/interplay/ws/assets/types" > 
    <soapenv:Header> 
    <typ:UserCredentials> 
    <typ:Username>administrator</typ:Username> 
    <typ:Password>is-admin</typ:Password> 
    </typ:UserCredentials> 
    </soapenv:Header> 
    <soapenv:Body> 
    <typ:GetFileDetails> 

  • Thu, Mar 10 2016 7:30 PM In reply to

    Re: They're having a problem with archiving the files, they're getting an error "Uncategorized error has occurred.

    You might want to edit out the system ID number.

    Media Composer 2018.5 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Fri, Mar 11 2016 7:31 PM In reply to

    • robg
    • Not Ranked
    • Joined on Fri, Nov 4 2005
    • Tewksbury, MA
    • Posts 494
    • Points 5,605
    • Avid Developer Moderator
      Avid Employee

    Re: They're having a problem with archiving the files, they're getting an error "Uncategorized error has occurred.

    What version of Interplay and IPWS are you running?

    Also, please check out the post here regarding a similar problem.

      http://community.avid.com/forums/t/134916.aspx

    It may help.

    - Rob

     

  • Sun, Mar 13 2016 6:39 PM In reply to

    • handtruck
    • Not Ranked
    • Joined on Mon, Apr 21 2014
    • Posts 53
    • Points 570

    Re: They're having a problem with archiving the files, they're getting an error "Uncategorized error has occurred.

    I've seen this when Avid Interplay Service Framework is not installed and configured correctly on the machine running the Web Services service

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