Latest post Mon, Jan 18 2016 3:42 PM by RalphC. 2 replies.
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  • Sat, Jan 16 2016 9:18 PM

    • joshjn
    • Not Ranked
    • Joined on Sat, Jan 16 2016
    • Posts 1
    • Points 25

    Pro Tools Plan Sub Active, License Expired... Help?

    Hi guys,

     

    I know this has been a somewhat frequently asked question, but I seem to be having some troubles getting Pro Tools 12 to open all of a sudden and I can't find a solution...

     

    I'm currently subscribed to the monthly subsciption Pro Tools Plan.  When I open my Application Manager, it says that my Pro Tools Plan is active, but under Licenses it says Pro Tools 12 is Expired.

     

    When I sign into my Avid Account via the website, it says I have 23 days remaining on my subscription...  I've already contacted customer support, but I thought I'd try my luck anyways and see if someone has a quick fix for this problem.  I just have a hard time understanding how my License is "expired" but my Plan is still active and I'm still being charged for it...

     

    I have my licenses stored on my iLok 2.

     

    If anyone could give me a little help/offer some insight (besides waiting for a response from Customer Service) that would be greatly appreciated.

     

    Thanks!

  • Sat, Jan 16 2016 9:33 PM In reply to

    Re: Pro Tools Plan Sub Active, License Expired... Help?

    Hi, This is the Avid video forum.  The audio forum is here:

     

    http://duc.avid.com/
    Media Composer 2018.12.1 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Jan 18 2016 3:42 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,806
    • Points 19,940
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Pro Tools Plan Sub Active, License Expired... Help?

    Hello joshjn,

        Shoot me an email include the case number for the open support ticket, I will coordinate this with the audio team.

     

    Good luck,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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