Latest post Thu, Sep 10 2015 4:43 PM by Marianna. 1 replies.
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  • Thu, Sep 10 2015 4:33 PM

    • Kaidumo
    • Not Ranked
    • Joined on Fri, May 23 2014
    • New Brunswick, Canada
    • Posts 4
    • Points 60

    4 years of upgrades with education plan ended after 2 years?

    Hi there,

    I'm posing my question here because I don't want to pay money to contact support for something that shouldn't be happening. I have around 2 years left of upgrades because I bought an education license for Avid (back in Avid 7), but when I went to upgrade in the Application manager just now it told me that my support has ended. I want to make sure I have the latest versions of Avid to run with Windows 10 (it's the only thing holding me baclk from upgrading), and I want to make sure I get the final amount of time I paid for for my license.

    What should I do? 

    Media Composer 8.1, Windows 8.1 Pro 64-bit, 32 GB RAM, AMD FX-8350 4.0GHz 8-Core, PNY GeForce GTX 770 4GB [view my complete system specs]
  • Thu, Sep 10 2015 4:43 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,777
    • Points 200,010
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    Re: 4 years of upgrades with education plan ended after 2 years?

    Kaidumo

    Can you email me off forum and provide your system ID and activation ID please.  I can assist.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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