Latest post Thu, Aug 13 2015 3:28 PM by Marianna. 14 replies.
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  • Mon, Aug 10 2015 5:06 PM

    Avid 8.4 Color Picker does not recognize zoomed images (Bug)

       Hey all running into another small 8.4 issue and wondering if anyone else is having the same problem.

       When in 8.4 if you are at 1:1 zoom the color picker (in paint tool) and color info window work fine. But if you zoom into the image the color info window and color picker (in paint tool) are still picking colors from the original 1:1 image.

        I have tried it and it seems to replicate on both Mac and PC in 8.4

        Is anyone else having this problem?

    Cheers,

    Nathan

    Primary - MC 8.4 w/Symphony Option, Xeon X5680 (x2), 32GB RAM, GTX 970, Nitris DX Alt - MC 8.4 w/Symphony Option, MacPro Trashcan 3.0Ghz 8 core, 32GB... [view my complete system specs]
  • Mon, Aug 10 2015 7:52 PM In reply to

    • Marianna
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Can one of the mod's try this and report back?

    Escalate if reproduced.

    Marianna

     

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  • Mon, Aug 10 2015 8:29 PM In reply to

    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    With MC  8.4 on a PC when zoomed in I see that the colour picker finds the colour from the original 1:1 image size (including the paint object colour from only the area of the 1:1 size took up)

    Probably only the second time I have opened a paint effect in the last decade so not sure what "normal" was before 8.4

  • Tue, Aug 11 2015 6:00 PM In reply to

    • Marianna
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Can you escalate this Andrew :)

    xo

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Aug 12 2015 10:59 AM In reply to

    • BarkinMadd
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    MC 8.4 - placed a paint effect on a DNxHD clip, zoomed-in and then used the color picker for both color and magic mask and found the picker to work just fine.

    So - what else might be going on here? What project format are you using, media type, etc.

    I'll keep trying different scenarios but more info would help.

    Cheers

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.12.1 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64... [view my complete system specs]

    Steve

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  • Wed, Aug 12 2015 6:52 PM In reply to

    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Hi Steve, from memory I tested with 3:1 PAL SD footage. It would be great if you had time to try with a SD project thanks.

    FWIW the issue was escalated yesterday.

  • Wed, Aug 12 2015 6:53 PM In reply to

    • BarkinMadd
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Maybe that's the issue - PAL and/or SD - I work with NTSC HD footage... If I get a chance I'll give it a try.

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.12.1 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64... [view my complete system specs]

    Steve

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  • Wed, Aug 12 2015 7:18 PM In reply to

    • BarkinMadd
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Oh boy!

    The first thing I tried was to make an HD 1080p50 project (PAL) and repeated my tests with the same NTSC AMA footage I've been using when I tested this earlier. Fails exactly the way you describe.

    To make things 'funnier', once I see this color picker issue, if I close the PAL project and open up the NTSC variant (without closing Media Composer) the problem is evident in the NTSC project as well. I have to close Media Composer and then re-open the NTSC project for the color picker to work corrrectly on zoomed-in media.

    What I didn't try was changing the quality to green-green and repeating my tests - this sometimes has an effect...

    ...

    - edit -

    Nope - timeline quality setting made no difference.

    Glad this was escalated - hopefully they don't break the NTSC variant of this while fixing the PAL ;-)

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.12.1 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64... [view my complete system specs]

    Steve

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    www.nelliedogstudios.com

  • Wed, Aug 12 2015 10:31 PM In reply to

    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Thanks Steve.  It looks to me like it may be SD as Nathan shows LA and so is probably working with NTSC.

  • Wed, Aug 12 2015 10:50 PM In reply to

    • Marianna
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Barkin and Andrew

    Nice - I am taking it from here....

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Wed, Aug 12 2015 10:51 PM In reply to

    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

        We tested the issue on HD in 23.98 (DNxHD 175) and 59.94 (DNxHD 220) but Steve I will say that it doesn't happen 100% of the time. In fact when we were first testing at our factility we could get it to work probably 10% of the time. That often occured when you had just launched a project and then immediatly went to test it, but if you played around long enough it would break almost everytime. We could not find a situation or configuration where it would work consistantly. 

    Primary - MC 8.4 w/Symphony Option, Xeon X5680 (x2), 32GB RAM, GTX 970, Nitris DX Alt - MC 8.4 w/Symphony Option, MacPro Trashcan 3.0Ghz 8 core, 32GB... [view my complete system specs]
  • Thu, Aug 13 2015 2:36 AM In reply to

    • BarkinMadd
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Makes sense since there is definitely something corrupted as I switched between HD p60 and HD p50 and the problem appeared - probably other ways this problem could arise. Hopefully the developers will be able to reproduce this and track the root cause.

    Cheers

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.12.1 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64... [view my complete system specs]

    Steve

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    www.nelliedogstudios.com

  • Thu, Aug 13 2015 3:10 PM In reply to

    • Marianna
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    Nathan and Steve

    I have escalated this and the case # is 02774404

    I put both your names and email along wiht Andrew's in the record so you are all alerted to the outcome. I will foloow as well.

    Thanks for the testing.... and repo.

    Marianna 

     

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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  • Thu, Aug 13 2015 3:22 PM In reply to

    • BarkinMadd
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    You are most welcome, Marianna - This is one of the things I love about this forum and working with Avid - there's a real feeling of colaboration here!

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.12.1 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Thu, Aug 13 2015 3:28 PM In reply to

    • Marianna
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    Re: Avid 8.4 Color Picker does not recognize zoomed images (Bug)

    I agree......

    Love you all tons and thank you all for the help as I can't do it all myself.  I now have Gerald helping me in the licensing forum so at least I have some breathing room now to log cases.

    Thanks again guys.....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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