Latest post Sat, Jun 30 2018 12:08 PM by TheMCnz. 46 replies.
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  • Tue, Dec 12 2017 6:05 AM In reply to

    • johnbyrne
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    Re: Application Manager Account login failed

    Oh My Gosh! It just let me login! I'll keep you posted!

     

  • Tue, Dec 12 2017 6:52 AM In reply to

    • johnbyrne
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    Re: Application Manager Account login failed

    Now all I have to do is get rid of those pesky popups.

     

  • Tue, Dec 12 2017 10:45 AM In reply to

    • luca.mg
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
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    Re: Application Manager Account login failed

    Do the command windows pop up and disappear, or they stick? Those could be the AppMan services starting, or some other services. More details about Your setup needed now.

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Dec 12 2017 2:03 PM In reply to

    • RalphC
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    Re: Application Manager Account login failed

    Hi johnbyrne,

    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

       We reported this to IT team, they are checking this, can you uncheck Data Collection in AM Preferences, report back.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Dec 13 2017 6:43 AM In reply to

    • johnbyrne
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    Re: Application Manager Account login failed

    You guys officially ROCK! It works and I am currently downloading and installing my plug-ins! Thank you, thank you, thank you!

     

    ROCK ON!

     

    John

  • Wed, Dec 13 2017 2:39 PM In reply to

    • RalphC
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    Re: Application Manager Account login failed

    Thanks for the feedback. I will update you as soon as this issue is fixed.

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Jan 6 2018 1:54 AM In reply to

    • VoodooBoom
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    • Joined on Fri, Jul 9 2010
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    Re: Application Manager Account login failed

    I have a similar problem. I am running Windows 10. w/ Protools 12.  The applicaiton manager will NOT accept my password no matter what I did.  Event though the website would. ANY way... i deleted the App manager, did all the clean ups suggested. i reinstalled and it gives me a weird multiple pop up close issue.  When I open the app manager, the pop up thing just keeps interupting anything that I do.  When I do finally manage to type in my username and password, it does not accept it...  

     

  • Tue, Jan 16 2018 6:52 PM In reply to

    Re: Application Manager Account login failed

    iMac 2017, most recent version of OSX, most recent version of Application manager and Media composer: application manager most days hangs on login. This has been an unstable piece of software for several years now with exact same issue. It gets old having to uninstall and reinstall both application manager and media composer every few weeks.

    Avid Media Composer 2018.8, OSX 10.13.6. iMac 2017 Pro 1000 GB SSI drive with 8 TB Thunderbolt Raid drive, 16 GB memory. [view my complete system specs]
  • Tue, Jan 16 2018 8:19 PM In reply to

    • RalphC
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    Re: Application Manager Account login failed

    Hi Philo Calhoun,

      Can you email me, I will open a support case for you.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 17 2018 5:08 PM In reply to

    Re: Application Manager Account login failed

    Thank you for the support. I looks like clearing the cache files fixed the lockup for me.

    Avid Media Composer 2018.8, OSX 10.13.6. iMac 2017 Pro 1000 GB SSI drive with 8 TB Thunderbolt Raid drive, 16 GB memory. [view my complete system specs]
  • Wed, Jan 17 2018 6:26 PM In reply to

    • RalphC
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    Re: Application Manager Account login failed

    Philo Calhoun:

    Thank you for the support. I looks like clearing the cache files fixed the lockup for me.

     I'm glad you're all set!

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Feb 10 2018 1:47 PM In reply to

    • Dan Black
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    Re: Application Manager Account login failed

    I have the same problem "Getting subscription data..." :(

     

    Reinstall of Application Manager helped Big Smile

  • Sat, Feb 10 2018 2:10 PM In reply to

    • RalphC
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    Re: Application Manager Account login failed

    Dan Black:
    Reinstall of Application Manager helped :)

     

    Yes Thanks

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Apr 27 2018 3:50 AM In reply to

    • jrlavelock
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    • Joined on Fri, Apr 27 2018
    • Posts 1
    • Points 15

    Re: Application Manager Account login failed

    I tried reinstalling and running the AvidAppManHelper . No luck. 

  • Fri, Apr 27 2018 2:20 PM In reply to

    • Marianna
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    Re: Application Manager Account login failed

    While it is not normally required, please go through these steps to uninstall, clear and reinstall App Manager:

    Via activity Monitor, please stop the App Manager Helper process

    Uninstall App Manager via the Applications > Avid Uninstallers

    Once uninstall is done, please remove the following folder: ~/Library/Caches/Avid/App Manager 

    Restart or log out of your User (Not required, but helpful)

    Reinstall App Manager and Sign In.  

    Please let me know if that helped.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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