Ok fixed.

The trick is if you're on OSX is to look in:

Applications > Avid > Application Manager 

You need to run AvidAppManagerHelper

Next time I tried opening the Avid Application Manager it worked.

Big shout out to @gegonz who emailed me back after 13 minutes! As it happened I had fixed it by the time he responded but just wanted to say how amazing it was he responded so fast.

Hi Greenoid,

 Thank you for sticking with this to get it working. What concerns me is that the App Manager Helper is supposed to start on it's own with App Manager. With that Helper, AM is going to behave correctly. 

We would be very interested to see how this behaves for you if you move up to the new App Manager 2.5.1 release. 
Please let us know.

Thanks

~Keith

....same problem in here ,but with the difference ... I can wait forever ... nothing is happening ... I'm even not able to login again , because the loginscreen is not reapearing...... but !!!...If i log in to my AvidAccount on a total different machine at the same time ...it works !

It seems that the authentication of the ApplicationManger ( 2.5.1.115 on OSX 10.11) is not working , and not running into a timeout , but as soon as the login on a different computer (at the same time) works (Avid-support-account) , it gets automatically as well the authenticationkey ...strange isn't it ?

I never took care of that because no one is using the app.manager. Unfortunately the B-Updates are only available through this new way).

clemens

Clemens....

Are you attempting this on a license with a dongle? Have you tried to stop in the activity monitor the appman helper and the appman ?  Then try it again.   I asume you updated your dongle so the server knows that you have 8.5.  You need to do that after a renwwal in order to have the Appman know that your license is active and eligible.  

Might be the licensing side here on that one system that is hosing you.  email me off forum and I can provide a few tips.

Marianna

I can't log into my Master Account from the Avid Application Manager. It's always displaying this "The user/password is wrong" message.

DJordydj:

I can't log into my Master Account from the Avid Application Manager. It's always displaying this "The user/password is wrong" message.

PM me so I can't reset your password.

Thanks,
RalphC