Latest post Wed, Jul 15 2015 9:02 AM by camoscato. 1 replies.
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  • Wed, Jul 15 2015 7:41 AM

    auto-renewal problem credit card

    my credit card had a problem so the auto-renewal failed, 

    i fixed the card but now everytime i try to renew my avid media composer subscription it fails !!!
    what should i do ? ive been trying for a month 

  • Wed, Jul 15 2015 9:02 AM In reply to

    Re: auto-renewal problem credit card

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2018.12.1 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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