Latest post Mon, Mar 9 2015 2:00 PM by Marianna. 2 replies.
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  • Sun, Mar 8 2015 4:43 AM

    • yenyuting
    • Not Ranked
    • Joined on Sun, Mar 8 2015
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    Merging Master Accounts

    I have been sending support tickets with no replies so I decided to try the forums.

    I had 2 accounts, one which is my school email and one which is my personal email. I mistakenly activated products on both accounts and I wish to merge both accounts into just 1 for easier management.

    I hope someone would be able to help me. 

    Filed under: , ,
  • Sun, Mar 8 2015 9:21 AM In reply to

    Re: Merging Master Accounts


    You should contact Avid Support by phone.

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you don't get anywhere with them, send an email to Marianna Montague (  She's their customer advocate, and can help you.




    Media Composer 2018.2 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT 740M [view my complete system specs]

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    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Mar 9 2015 2:00 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,976
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    Re: Merging Master Accounts

    I responded to your email Yenyuting....

    Standing by


    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague


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