Latest post Thu, Feb 12 2015 2:33 AM by macl1012. 3 replies.
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  • Tue, Feb 10 2015 2:15 PM

    • macl1012
    • Not Ranked
    • Joined on Wed, Jan 21 2015
    • Posts 18
    • Points 175

    DHM Transfer Problem

    Now we met a question using DHM SDK, we want that TM Client connects Transfer Engine and Transfer the file to avid interplay access (using DHM).

    We check out all the thought of reason, but when TM Client connect Transfer Engine (TE2), TE2 has no any response. 

    Now we suspect whether the avid dog has not DHM license, but still not yet confirmed.

     

    The attach file is TE2 output, at the end of output, some TCP Optimization Settings are not found, like below: 

     

    [ TCP Optimization Settings: ]

    01/26/2015 16:48:29  C90 --- Tcp1323Opts: Not Found

    01/26/2015 16:48:29  C90 --- TcpWindowSize: Not Found

    01/26/2015 16:48:29  C90 --- DefaultSendWindow: Not Found

    01/26/2015 16:48:29  C90 --- DefaultReceiveWindow: Not Found

     

    Any body knows what does these ouput mean? 

    Could find any reasons from the TE2 output?

    Whether our problem is connected with it?

     

    Thanks a lot.

     

     

    our version:

    Transfer Engine: Interplay_Server_TransferEngine_VC11_x64_3.1.0

    TM Client: Interplay_Client_TransferClient_VC11_x64_3.1.0

    DHM SDK: SDK_DHM_Interplay_3.2.141216_VC11

    TMAutoAPI SDK: TMAUTO_VC11_x64_SDK_IP3.1_140708

    Filed under:
  • Tue, Feb 10 2015 2:23 PM In reply to

    • macl1012
    • Not Ranked
    • Joined on Wed, Jan 21 2015
    • Posts 18
    • Points 175

    Re: DHM Transfer Problem

    The TE2 output: 
    
    
    GetProcessAffinity processMask=FF, systemMask=FF
    GetprocessAffinity maxProcessMask=FF
    01/26/2015 16:48:26  C90 ------------------------------
    01/26/2015 16:48:26  C90 Starting Avid Interplay Transfer Engine
    01/26/2015 16:48:26  C90 CompanyName: Avid Technology, Inc.
    01/26/2015 16:48:26  C90 ProductName: Avid Interplay Transfer Engine
    01/26/2015 16:48:26  C90 ProductVersion: 3.1.0
    
    01/26/2015 16:48:26  C90 TransferManager::TransferManager: logging level = 300
    01/26/2015 16:48:26  C90 TM::GetConfig() MediaFormat: AAF
    01/26/2015 16:48:26  C90 TM::GetConfig() Metadata directory = C:\ProgramData\Avi
    d\Temp
    01/26/2015 16:48:26  C90 TM::GetConfig() Ingest[0]: DYAvidIngestPlugin, catalog:
    
    01/26/2015 16:48:26  C90 TM::GetConfig() Metadata directory: C:\ProgramData\Avid
    \Temp
    NXNMDK 1 (NXNMDKWrapper::ABLogin) vip, transfermanager
    NXNMDK 1 (NXNMDKWrapper::ABHost) vip
    NXNMDK 1 (NXNMDKWrapper::ABCheckin) Loaded JXDK from c:\Program Files (x86)\Avid
    \Avid Interplay Access\wgJXDKBridge.exe, JXDLogFile: C:\Users\Administrator\AppD
    ata\Local\temp\JXDKMDK.log
    NXNMDK 1 (NXNMDKWrapper::ABGetProjectName)
    NXNMDK 1 (NXNMDKWrapper::ABGetProjectName) GetProjectName succeeded, ProjectName
     = AvidWG
    NXNMDK 1 (NXNMDKWrapper::ABLogin) Login host:vip, users:transfermanager succeede
    d
    01/26/2015 16:48:27  C90 Using MI Connection URL from NXN: failover:(tcp://pmi:6
    1717,tcp://smi:61717)?maxReconnectAttempts=5&reconnectDelay=1000&initialReconnec
    tDelay=1000
    One of Avid Unity Network or Avid FOS Network
    Network provider:  Avid Unity ISIS Network
    
    Network provider:  Avid Unity ISIS Network
    Remote name: \\VSD
    
    Not one of Avid Unity Network or Avid FOS Network
    Not one of Avid Unity Network or Avid FOS Network
    Not one of Avid Unity Network or Avid FOS Network
    01/26/2015 16:48:28  C90 TransferManager::TransferManager: Interplay Mode, Workg
    roup ""
    01/26/2015 16:48:28  C90 TM: Scanning for Avid shared storage...
    01/26/2015 16:48:28  C90 TM: default volume = VSD, workspace = INGEST
    01/26/2015 16:48:28  C90 TransferController::TransferController()
    01/26/2015 16:48:28  C90 TC::TC Started Ingest queue
    01/26/2015 16:48:28  C90 TC::TC Started Workgroup queue
    01/26/2015 16:48:28  C90 TransferController::StartupMCT Entered.
    01/26/2015 16:48:28  C90 TransferController::StartupMCT This Hostname is TE2.
    01/26/2015 16:48:28  C90 TransferController::StartupMCT AM::Controller::Create
    01/26/2015 16:48:28  C90 TransferController::StartupMCT Creating AM::NetParams n
    pMCT
    01/26/2015 16:48:28  C90 TransferController::StartupMCT Creating AM::Plugins gPl
    ugins
    01/26/2015 16:48:28  C90 TransferController::StartupMCT Starting MCTListener.
    01/26/2015 16:48:28  C90 TransferController::StartupMCT Leaving
    AM::Controller::SetAssetManager vip, transfermanager, @002NPMGMJJEEALMPFCOr
    01/26/2015 16:48:28  C90 TC::TC Leaving.
    01/26/2015 16:48:28  13C TransferController::Run Entered, starting main thread l
    oop.
    01/26/2015 16:48:28  C90 TransferManager::StartPMRManager: CacheReset = True
    01/26/2015 16:48:28  C90 TM::StartPMRManager: Loading PMR Media cache...
    
    *****pController->SetBufferFactor is= 16***
    01/26/2015 16:48:28  C90 Buffer Factor: 16
    01/26/2015 16:48:28  C90 APIMessageInterface: Opening socket as service: com.avi
    d.xmgr
    01/26/2015 16:48:28  C90
    
    TransferManager::DumpTMConfigurationParms
    01/26/2015 16:48:28  C90 --- transaction delay: 5
    01/26/2015 16:48:28  C90 --- AMS Mode: disabled
    01/26/2015 16:48:28  C90 --- Classic PWT Mode: enabled
    01/26/2015 16:48:28  C90 --- Playback transfers: disabled
    01/26/2015 16:48:28  C90 --- Ingest transfers: enabled
    01/26/2015 16:48:28  C90 --- Workgroup transfers: enabled
    01/26/2015 16:48:28  C90 --- Remote headframe checkin: enabled
    01/26/2015 16:48:28  C90 --- Incoming Workgroup transfers: enabled
    01/26/2015 16:48:28  C90 --- MaxPBXfers: 0
    01/26/2015 16:48:28  C90 --- MaxIGXfers: 2
    01/26/2015 16:48:28  C90 --- Long GOP transfers: disabled
    01/26/2015 16:48:28  C90 --- MaxIncomingWGXfers: 4
    01/26/2015 16:48:28  C90 --- MaxOutgoingWGXfers: 1
    01/26/2015 16:48:28  C90 --- ConnectionManager: disabled
    01/26/2015 16:48:28  C90 --- AssetManager: enabled
    01/26/2015 16:48:28  C90 --- MaxCMConnections: 23
    01/26/2015 16:48:28  C90 --- Hostname: TE2
    01/26/2015 16:48:29  C90 --- AMHostname: vip
    01/26/2015 16:48:29  C90 --- AMUsername: transfermanager
    01/26/2015 16:48:29  C90 --- AMPassword: @002NPMGMJJEEALMPFCO
    01/26/2015 16:48:29  C90 --- CheckIntoWorkspaceAndCatalog: false
    01/26/2015 16:48:29  C90 --- SStreams: 23
    01/26/2015 16:48:29  C90 --- HoldForPermission: disabled
    01/26/2015 16:48:29  C90 --- IncomingRequestTimeout: 0
    01/26/2015 16:48:29  C90 --- AcceptOnTimeout: FALSE
    01/26/2015 16:48:29  C90 --- Rundown: disabled
    01/26/2015 16:48:29  C90 --- NewsroomServerHostname:
    01/26/2015 16:48:29  C90 --- PlaylistScheduleFilename:
    01/26/2015 16:48:29  C90 --- AutoCleanup: enabled
    01/26/2015 16:48:29  C90 --- AutoCleanupAge: 60 minutes.
    01/26/2015 16:48:29  C90 --- AutoCleanupInterval: 10 minutes.
    01/26/2015 16:48:29  C90 --- Default Unity Volume: VSD
    01/26/2015 16:48:29  C90 --- Default Workspace: INGEST
    01/26/2015 16:48:29  C90 --- Default Catalog: Transfer Manager
    01/26/2015 16:48:29  C90 --- Primary Directory: \\VSD\audio
    01/26/2015 16:48:29  C90 --- Metadata Directory: C:\ProgramData\Avid\Temp
    01/26/2015 16:48:29  C90 --- MediaFormat: AAF
    01/26/2015 16:48:29  C90 --- Max DET Push Transfers: 0
    01/26/2015 16:48:29  C90 --- Max DET Pull Transfers: 0
    01/26/2015 16:48:29  C90 --- Max DET Remove Transfers: 0
    01/26/2015 16:48:29  C90 --- Max DET Iterate Transfers: 0
    01/26/2015 16:48:29  C90 --- OMM version: 0
    01/26/2015 16:48:29  C90 --- Delete temp comp files: disabled
    01/26/2015 16:48:29  C90 --- Network timeout(millisec): -1
    01/26/2015 16:48:29  C90 --- Debug trace: disabled
    01/26/2015 16:48:29  C90 --- DET Config Directory/Path: C:\Program Files\Avid\In
    terplay Transfer Engine\DET\;C:\ProgramData\Avid\Avid Interplay Transfer Engine\
    DET
    01/26/2015 16:48:29  C90 --- XML Cookie Directory: C:\ProgramData\Avid\Temp\XMLC
    ookies
    01/26/2015 16:48:29  C90 --- UNC file names: enabled
    01/26/2015 16:48:29  C90 --- ChunkSize (frames/ingest): 5400
    01/26/2015 16:48:29  C90 --- IngestQLimit (frames): 100
    01/26/2015 16:48:29  C90 --- File Balancing: disabled
    01/26/2015 16:48:29  C90 --- Max files: 5000 files
    01/26/2015 16:48:29  C90 --- File Count Threshold (%): 95
    01/26/2015 16:48:29  C90
    [ TCP Optimization Settings: ]
    01/26/2015 16:48:29  C90 --- Tcp1323Opts: Not Found
    01/26/2015 16:48:29  C90 --- TcpWindowSize: Not Found
    01/26/2015 16:48:29  C90 --- DefaultSendWindow: Not Found
    01/26/2015 16:48:29  C90 --- DefaultReceiveWindow: Not Found
    
    
    01/26/2015 16:48:30  C90 Transfer Engine Software License Enabled
    01/26/2015 16:48:30  C90 Generic FTP License Enabled
    TMServer>
  • Wed, Feb 11 2015 3:14 PM In reply to

    • robg
    • Top 500 Contributor
    • Joined on Fri, Nov 4 2005
    • Tewksbury, MA
    • Posts 494
    • Points 5,605
    • Avid Developer Moderator
      Avid Employee

    Re: DHM Transfer Problem

    macl1012,

    Here is some information that may help you diagnose this problem.

    First, Transfer Manager will respond even without a license. You should at least be able to list playback and ingest devices without a license in the dongle.

    The issue that you are seeing is probably a problem with your configuration.

    If you haven't done so already, please run a couple of tests using manual operations to see if you can get a transform to work with your sytstem.

    You can initiate transfers using the GUI (FTP Media Browse utility shipping with TM Client) and the FTP DHM. If you have a Media Composer dongle, you can use this to get a FTP DHM license. Or you can install a Media Composer trial version on the same machine as the TM, that will give you a trial license 30 days.

    You can use the TMAutoTest utility to connect to the backend TE and obtain a list of ingest or playback devices from there. This will let you know if the connection works.

    Hope this helps,

    - Rob

     

     

  • Thu, Feb 12 2015 2:33 AM In reply to

    • macl1012
    • Not Ranked
    • Joined on Wed, Jan 21 2015
    • Posts 18
    • Points 175

    Re: DHM Transfer Problem

    Hi robg,

     

    Thanks a lot  for your reply.

     

    We have made sure that the dog have FTP DHM license from dongle scanning.

     

    We have used the FTP Media Browse utility to test, when we click "initiate tranfers", it gives an error "errorcode=5" means: access is deny. 

     

    in the te2 output, i find some info like below:

    01/26/2015 16:48:28  C90 --- Long GOP transfers: disabled

    01/26/2015 16:48:28  C90 --- MaxIncomingWGXfers: 4

    01/26/2015 16:48:28  C90 --- MaxOutgoingWGXfers: 1

    01/26/2015 16:48:28  C90 --- ConnectionManager: disabled

    in the Transfer Engine Configuration, i did not see any places to configure the Long GOP transfers and ConnectManager.

    do you know where to configure the Long GOP transfers and ConnectManager params?

    and does it be connected with the problem?

     

    Thanks a lot.

    - macl1012

    Filed under:
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