Latest post Fri, Jan 30 2015 7:33 PM by stevecohen. 2 replies.
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  • Thu, Jan 29 2015 8:00 PM

    media analysis tool for AMA link failures

    Due to my support experiences of the last few months I would like to make the following feature/feedback/support request. I’m thinking there is the need of a media analysis tool that produces logs beyond what the console reports in case of AMA link failures. These logs can:

    1. be used by the customer to see which aspect of the media causes the failure so he/she knows what conversion, whether just metadata or also media essence,specific streams, audio, video, timecode, needs to be performed

    2. be send to Avid for analysis, instead of having to request support for an ftp upload invitation or sending the media through wetransfer and then having to wait for that support engineer to reproduce, forward the result and media internally to second line support/development, test again and to report back.

    Of course utilities like mediainfo also help but the puzzle in case of AMA trouble is getting more and more complex. I'm thinking of a more structured approach where the customer can provide more info to make the whole analysis process more easy. A more organized approach like the ASDT tools often used when interplay components are involved.

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  • Fri, Jan 30 2015 7:21 PM In reply to

    Re: media analysis tool for AMA link failures

    +1

    Good idea.

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  • Fri, Jan 30 2015 7:33 PM In reply to

    • stevecohen
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    • Joined on Mon, Jul 3 2006
    • Venice, California
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    Re: media analysis tool for AMA link failures

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