Latest post Thu, Jan 15 2015 2:22 PM by gorky. 10 replies.
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  • Fri, Jan 2 2015 2:51 PM

    • Butcher
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    EuControl 3.2.1 - have to register to download?

    I have a support ticket with Avid to resolve this, so this is a bit of a rant. 

     

    I bought an Avid Artist Color off ebay and when I tried to download the EuControl 3.2.1 software I find that I have to register first.  So I try to register, but the serial number is still tied to the previous owner.  Is there really no way to register and download the software without having to do a transfer of ownership?  This is way too restrictive.  You couldn't even borrow a unit to demo without having the owner come to your house and download the software for you, or give you their username and password, since you can't download it without registration! 

     

    So now I have a color panel I can't even test until Avid does some paperwork shuffling.  Avid - why is this restriciton in place? Has it always been like this?

  • Fri, Jan 2 2015 2:55 PM In reply to

    Re: EuControl 3.2.1 - have to register to download?

    The owner should have informed of you of this. They can transfer the registration to your name.

     

    MC 8.6.1, Windows 10, ASROCK X99M, Intel 5930K, Zotac GTX970, 32GB RAM, Transcend 512GB M.2 SSD & Dell U2713H. MBP 2012 Thunderbolt, OSX 10.10.5, MC... [view my complete system specs]
  • Fri, Jan 2 2015 2:56 PM In reply to

    Re: EuControl 3.2.1 - have to register to download?

    I had the exact issue with an Artist Transport and was very disappointed.  I eventually got access, but that really seems like an unnecessary step.  Why not just make the drivers and software freely downloadable, as you need to have physical possession of a unit in order to actually use them anyway?

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.6, Avid Media Composer 2018.10 w/Symphony, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX... [view my complete system specs]
  • Fri, Jan 2 2015 3:00 PM In reply to

    • Butcher
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    Re: EuControl 3.2.1 - have to register to download?

    Dom Q. Silverio:

    The owner should have informed of you of this. They can transfer the registration to your name.

     

    I'm not even sure they knew you had to transfer ownership.  But I've contacted the seller and I have a support ticket open that will hopefully be resolved soon.  But like usatraveler said - why lock the software to registration?  The software is useless without the hardware.

  • Fri, Jan 2 2015 3:15 PM In reply to

    Re: EuControl 3.2.1 - have to register to download?

    I am unsure why. I suspect it is a left over from the EuCon acquisition. It is one of my biggest pet-peeve with the Avid web experience. Each product has a different web experience and require multiple accounts.

    A client ran in to the same issue. It was resolved the same day but that was in October. The holidays might delay you a bit.

     

     

    MC 8.6.1, Windows 10, ASROCK X99M, Intel 5930K, Zotac GTX970, 32GB RAM, Transcend 512GB M.2 SSD & Dell U2713H. MBP 2012 Thunderbolt, OSX 10.10.5, MC... [view my complete system specs]
  • Sun, Jan 11 2015 6:47 PM In reply to

    • gorky
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    Re: EuControl 3.2.1 - have to register to download?

    Can someone send me the last drivers for MacOS. Just buyed Avid Artist Transport and can't download drivers because serial is registered to another user but he claims that he did not registered.

    MacBook Pro (Retina, 15-inch, Mid 2014), 2,8 GHz Intel Core i7, NVIDIA GeForce GT 750M 2048 MB, OSX 10.11.6 [view my complete system specs]
  • Mon, Jan 12 2015 10:17 PM In reply to

    • Butcher
    • Top 75 Contributor
    • Joined on Mon, Apr 17 2006
    • Jacksonville, FL
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    Re: EuControl 3.2.1 - have to register to download?

    Contact Avid support and explain it to them.  Send them your serial number and explain where you bought it and the issue.  They worked with me on the panel I bought on email and got my registartion set up.  They were super helpful.

    http://avid.force.com/Support/RegistrationCaseCreation

    Michael

  • Thu, Jan 15 2015 12:50 AM In reply to

    • Marianna
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    Re: EuControl 3.2.1 - have to register to download?

    Gorky

    still stuck, email me directly with all the info I need like serial etc.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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    WWLD

  • Thu, Jan 15 2015 11:37 AM In reply to

    • gorky
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    Re: EuControl 3.2.1 - have to register to download?

    Thank you, but I am already registered. Just have to pay transfer fee.

    MacBook Pro (Retina, 15-inch, Mid 2014), 2,8 GHz Intel Core i7, NVIDIA GeForce GT 750M 2048 MB, OSX 10.11.6 [view my complete system specs]
  • Thu, Jan 15 2015 1:40 PM In reply to

    • Marianna
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    Re: EuControl 3.2.1 - have to register to download?

    Gorky

    Go here: http://euphonix.avid.com/artist/ux/euphonix/my-artist-series.php

    read thru and send me an email with all the info on the original owner and your info. I will ask it to be transfered.

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Jan 15 2015 2:22 PM In reply to

    • gorky
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    • Joined on Wed, Nov 16 2005
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    Re: EuControl 3.2.1 - have to register to download?

    Thank you, Marianna. Your collegue Larisa Suler already helped me.

    MacBook Pro (Retina, 15-inch, Mid 2014), 2,8 GHz Intel Core i7, NVIDIA GeForce GT 750M 2048 MB, OSX 10.11.6 [view my complete system specs]
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