Latest post Fri, Feb 23 2018 9:10 PM by David Yardley. 4 replies.
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  • Mon, Dec 29 2014 7:53 PM

    Avid charged my Credit Card Twice

    I just checked my bank statement and Avid charged my account TWICE for the purchase of my upgrade.   Who do I contact to get this resolved?  

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  • Mon, Dec 29 2014 8:03 PM In reply to

    Re: Avid charged my Credit Card Twice

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  • Fri, Feb 23 2018 8:49 PM In reply to

    Re: Avid charged my Credit Card Twice

    I have just seen that my card was billed last May for renewal of my two perpetual licenses without need or any notification.

    (The renewals are due and were paid for in December.)

    Just be warned that this can happen.

    Incidentally the form that one is supposed to use to raise this matter:

    Job ter Burg:
    http://avid.force.com/Support/cc_avid_ContactUs

    -cannot be filled in as it asks for a product, and there is nowhere to list a product.

     

     

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  • Fri, Feb 23 2018 8:54 PM In reply to

    • Marianna
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    Re: Avid charged my Credit Card Twice

    David

    Let me get a case started and have the web team get on this for you....  My apologies...

    Case created and web team on it - case # 03411366

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Fri, Feb 23 2018 9:10 PM In reply to

    Re: Avid charged my Credit Card Twice

    Marianna,

    Thank you so much.

    David

     

    Symphony 7.06 OS 10.9.5 QT 7.6.3 Mac Pro 2x2.66 6-core 32GB Ram Aja Kona 3. MC 7.0.6 OS 10.9.5 Mac Pro 5.1 2x2.97 6-core 14GB ram Aja I/O express, Apple... [view my complete system specs]
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