Latest post Wed, Dec 31 2014 6:34 PM by Terry Snyder. 9 replies.
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  • Mon, Dec 29 2014 7:41 PM

    Why was I charged sales tax?

    I just purchased my Symphony upgrade.   In addition to the $299, I was charged $22.05 in "Estimate Tax."  On my previous 2 upgrades purchased directly from Avid (6 to 6.5 and 6.5 to 7.0) I was not charged tax.   I have never been charged sales tax on software upgrades from other companies (Sorenson, etc.)  I live in NY and the only time I've been charged sales tax is when I purchased my original Avid license from a NY retailer (Videoguys).  Isn't Avid still is Massachusetts???  

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

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  • Mon, Dec 29 2014 8:05 PM In reply to

    Re: Why was I charged sales tax?

    I'd take that up with Arvato Systems (who run the store) http://avid.force.com/pkb/articles/en_US/FAQ/Avid-Web-Store-Who-is-arvato-Systems.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Mon, Dec 29 2014 8:20 PM In reply to

    Re: Why was I charged sales tax?

    Thanks.  I submitted a request form.   Ironic that they don't have a "support" telephone number you can call for issues regarding the purchase of "support contract." 

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Dec 31 2014 3:49 PM In reply to

    • Glans
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    Re: Why was I charged sales tax?

    I do not live in US and I shouldn't be charged with extra tax, buying from Avid is a true mess. I've been involved with much smaller companies that handle things like this better. It's like a marketing scam with hidden costs!

    How do I get the extra tax payment back? It's impossible for me to book this payment with a 19% tax! It shouldn't even be there!

    * Intel core i7 (3,7 Ghz), 16gb RAM, GeForce GTX 580 3gb - workstation. * Macbook Pro Retina 15 (late 2013) 16gb Ram - Laptop * DeckLink Extreme3D with... [view my complete system specs]

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    That would blow ANY competition away and it will be future-proof MC for a long time.

  • Wed, Dec 31 2014 3:53 PM In reply to

    Re: Why was I charged sales tax?

    How do I get the extra tax payment back?
    This thread has the info on how this works (and me complaining about how this should not be the way it is – no worries, I agree).

    In the confirmation email, to the bottom left, there is a link ("other questions") that brings you to the Webstore Support. There you can file for a VAT refund.

    Avid Store FAQ

    That FAQ says:

    Can I order using a tax exemption number?


     

    We happily honor tax-exempt status if you are eligible for a tax exemption. Please contact our Web Store Support team for assistance.

    I followed that and asked for a VAT refund via the form on this page.

    I also clicked the link for the survey, and I think anyone reading this may have an idea as to how I rated them.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Wed, Dec 31 2014 5:05 PM In reply to

    Re: Why was I charged sales tax?

    Job ter Burg:
    I'd take that up with Arvato Systems (who run the store)

    I filled out the support request form a couple of days ago.  So far, Avrato Systems has been unresponsive and have not contacted me and there is no way to contact them.   Again,  it's ironic they have no telephone number to support their selling of a "support" contract. 

    It may be more trouble than it's worth to try to get a refund on the tax, but I simply want an answer to the question of why Avid (based in Massachusetts) charges sales tax if I don't live in that state?  They did not do this on previous upgrades and other software companies don't do this...unless you live in the state where they are based.   If they are doing this to everyone, that's a lot of $$$ that may or may not have been legitimately collected. 

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Dec 31 2014 6:15 PM In reply to

    Re: Why was I charged sales tax?

    Terry Snyder:
    I filled out the support request form a couple of days ago.  So far, Avrato Systems has been unresponsive
    You do realize this is the Chrismas Holidays, right?

    Terry Snyder:
    I simply want an answer to the question of why Avid (based in Massachusetts) charges sales tax if I don't live in that state?
    Let them answer that.

     

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Wed, Dec 31 2014 6:18 PM In reply to

    Re: Why was I charged sales tax?

    Job ter Burg:

    Let them answer that.

     

    I hope they do, Job.   Happy New Year.

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Dec 31 2014 6:29 PM In reply to

    Re: Why was I charged sales tax?

    Job ter Burg:

    Terry Snyder:
    I filled out the support request form a couple of days ago.  So far, Avrato Systems has been unresponsive
    You do realize this is the Chrismas Holidays, right?

    Terry Snyder:
    I simply want an answer to the question of why Avid (based in Massachusetts) charges sales tax if I don't live in that state?
    Let them answer that.

     

     

    http://www.nolo.com/legal-encyclopedia/new-york-internet-sales-tax.html
    "The current default rule throughout the United States is that you must collect sales tax on Internet sales to customers in those states where your business has a “physical presence.”"

    They have a physical presence in NY as well.
    http://www.avid.com/US/about-avid/office-locations

    New York

    90 Park Avenue, 17th Floor
    New York, NY 10016
    Tel: 212 983 2424
    Fax: 212 430 0378

     

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     The FunkyDragon 

    Happy Editing!

  • Wed, Dec 31 2014 6:34 PM In reply to

    Re: Why was I charged sales tax?

    FunkyDragon:

    "The current default rule throughout the United States is that you must collect sales tax on Internet sales to customers in those states where your business has a “physical presence.”"

    They have a physical presence in NY as well.

    Thanks, Chris.  That's the answer I was looking for.   Happy New Year!

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

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