I'd like to ask help. We are experiencing a problem with Newscutter NRCS. Some of our editors accidentally deletes story assigned to them. This happens randomly. I've already recreate thier Inteplay and iNews account several times but the problem persist. I just don't understand how they are able to delete the story from the NRCS tool when they only have read permission assigned.I've searched the iNews and Newscutter documentation but i didn't find any answers.
I hope you guys can suggest something to work around or even resolve this issue. Many Thanks in advance!
If their permissions are read-only, then this is definitely a problem that needs to be handled by Avid tech support. Do you have a support contract? If so, all them and they can Web-ex into your system and identify issues. If your company does not have any support contract, go here (http://www.avid.com/US/support/asc/avid) and have your boss approve purchase of a single incident.
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We don't have support contract because I believe it is in a process of renewing. I'm doing research and also I'm looking here incase other people might have experienced the same thing as we do and have found solutions. I've already considered it as my next step ... I'll check with my manager though for the support contract update. Thanks for the reply pixel monkey.
My guess is that the files are not being deleted, but rather corrupted and then quarantined. I've seen this before when one of our editor seats was malfunctioning.
I very interest about your statement " Purchase of a single incident"
could you please give me a better understanding about that .
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