Latest post Sat, Nov 5 2016 12:22 PM by cnnid. 4 replies.
Page 1 of 1 (5 items)
Sort Posts: Previous Next
  • Mon, Aug 25 2014 3:53 PM

    • azersc
    • Not Ranked
    • Joined on Mon, Aug 25 2014
    • Philippines
    • Posts 3
    • Points 45

    NRCS deletes Story in iNews

    Hi Guys,

     

    I'd like to ask help. We are experiencing a problem with Newscutter NRCS. Some of our editors accidentally deletes  story assigned to them. This happens randomly. I've already recreate thier Inteplay and iNews account several times but the problem persist. I just don't understand how they are able to delete the story from the NRCS tool when they only have read permission assigned.I've searched the iNews and Newscutter documentation but i didn't find any answers.

    I hope you guys can suggest something to work around or even resolve this issue. Many Thanks in advance!

     

    Sincerely,

    azersc

     

     

    6 ISIS Chasis; 2 System Director; 6 Airspeed MultiStream Server; 2 Capture Manager; 2 iNews Command Server; 2 iNews Server; 4 Transfer Managers;... [view my complete system specs]
    Filed under:
  • Mon, Aug 25 2014 4:18 PM In reply to

    • Pixel Monkey
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Everywhere. Just like Avid ;)
    • Posts 1,198
    • Points 14,935
    • Moderator: Broadcast Newsroom
      Moderator: Media Composer Getting Started

    Re: NRCS deletes Story in iNews

    If their permissions are read-only, then this is definitely a problem that needs to be handled by Avid tech support. Do you have a support contract? If so, all them and they can Web-ex into your system and identify issues. If your company does not have any support contract, go here (http://www.avid.com/US/support/asc/avid) and have your boss approve purchase of a single incident.

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

    Twitter: Follow @heybove

    Blog for Craft Editors

    WWLD

  • Mon, Aug 25 2014 5:12 PM In reply to

    • azersc
    • Not Ranked
    • Joined on Mon, Aug 25 2014
    • Philippines
    • Posts 3
    • Points 45

    Re: NRCS deletes Story in iNews

    We don't have support contract because I believe it is in a process of renewing. I'm doing research and also I'm looking here incase other people might have experienced the same thing as we do and have found solutions. I've already considered it as my next step ... I'll check with my manager though for the support contract update. Thanks for the reply pixel monkey.

    6 ISIS Chasis; 2 System Director; 6 Airspeed MultiStream Server; 2 Capture Manager; 2 iNews Command Server; 2 iNews Server; 4 Transfer Managers;... [view my complete system specs]
  • Mon, Aug 25 2014 5:34 PM In reply to

    • Pixel Monkey
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Everywhere. Just like Avid ;)
    • Posts 1,198
    • Points 14,935
    • Moderator: Broadcast Newsroom
      Moderator: Media Composer Getting Started

    Re: NRCS deletes Story in iNews

    My guess is that the files are not being deleted, but rather corrupted and then quarantined. I've seen this before when one of our editor seats was malfunctioning.

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

    Twitter: Follow @heybove

    Blog for Craft Editors

    WWLD

  • Sat, Nov 5 2016 12:22 PM In reply to

    • cnnid
    • Not Ranked
    • Joined on Wed, Mar 2 2016
    • Posts 5
    • Points 55

    Re: NRCS deletes Story in iNews

    Hi, 

     

    I very interest about your statement " Purchase of a single incident" 

    could you please give me  a better understanding about that .

     

    Warmest Regards

    Ibnu 

Page 1 of 1 (5 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller