Latest post Mon, Nov 11 2013 2:40 PM by Marianna. 2 replies.
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  • Sat, Nov 9 2013 8:27 PM

    • allahkaram
    • Not Ranked
    • Joined on Sat, Oct 22 2011
    • Posts 0
    • Points 0

    My product won't activate anymore

    I own the Media Composer for over 2 years and I never had any issues up until now. I had to reinstall my machine and now I can't seem to activate my product. It keeps failing it. HELP!!!

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  • Sun, Nov 10 2013 3:28 PM In reply to

    Re: My product won't activate anymore

    Hi,

    I guess you did not, or were not able to, de-activate before you reinstalled your machine.

    In that case you need to contact Avid support so they de-activate your license for you so you can re-activate. No cost involved in case of activation issues. You do have to have your license registered.

    https://www.avid.com/US/account/accountinfo

    If that doesn't work you can contact Marianna Montague through mailmarianna.montague@avid.com

    She's helped millions of users already...

     

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Mon, Nov 11 2013 2:40 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,804
    • Points 212,890
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    Re: My product won't activate anymore

    email me and I can assist - include your system ID and activation with the email.  Do not post it here.

    marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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