Latest post Tue, Jun 18 2013 6:04 PM by Marianna. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next
  • Tue, Jun 18 2013 11:22 AM

    • Cinemaniac
    • Not Ranked
    • Joined on Tue, Jun 18 2013
    • Posts 2
    • Points 30

    Why does the AVID Trial File Media_Composer_6.5.2.dmg crash my 2012 iMac upon installation?

    Hello everyone,

    I have AVID on my PC and am trying to switch the account over to my iMac. However, when I try to install the trial file Media_Composer_6.5.2.dmg, my iMac freezes for a moment, goes to the grey crash screen and restarts itself. It never finishes the installation and the two times so far I've tried, it's crashed at different moments of the installation.

    Here are the specs of my iMac (if any more information is needed, I can provide it):

    iMac Late 2012 Model, 21.5" Display
    OS X Version 10.8.3
    Processor: 3.1 GHz Intel Core i7
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 650M 512 MB

    I am not sure why it crashes my iMac. I want to make sure AVID plays smoothly on the iMac before switching over my account from my PC, but if I am already having issues during installation, maybe there are still issues?

    Any help would be greatly appreciated.

  • Tue, Jun 18 2013 3:47 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,227
    • Points 218,330
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Why does the AVID Trial File Media_Composer_6.5.2.dmg crash my 2012 iMac upon installation?

    Hello there....

    it sounds like the trial download is corrupt.

    Try to download from here via web browser:

    Note that 10.8.3 and 10.8.4 are not officially qualified however I am using 10.8.3 with 6.5.2.1 on my iMac fine. Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jun 18 2013 5:56 PM In reply to

    • Cinemaniac
    • Not Ranked
    • Joined on Tue, Jun 18 2013
    • Posts 2
    • Points 30

    Re: Why does the AVID Trial File Media_Composer_6.5.2.dmg crash my 2012 iMac upon installation?

    Hi Marianna!

     

    Thank you so much, that did the trick! It installed on the first attempt and no crashing of my iMac whatsoever. Thank you again for the help, I truly appreciate it!

     

    Danny

  • Tue, Jun 18 2013 6:04 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,227
    • Points 218,330
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: Why does the AVID Trial File Media_Composer_6.5.2.dmg crash my 2012 iMac upon installation?

    ding ding ding its a winner :)

    Only a post away.

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

Page 1 of 1 (4 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller