Latest post Thu, Aug 2 2018 2:46 AM by RonBourke. 16 replies.
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  • Fri, Jun 7 2013 4:39 PM

    • Zac Hogle
    • Top 150 Contributor
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    • Edmonton, Alberta, Canada
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    Pan and Zoom Not Showing Image

    Hi All,

    I searched for this, but couldn't find something specific to this problem. We're running fully qualified machines with Windows 7 64-bit for the OS. Symphony version 6 and 6.5's across four suites. The issue is the same on all of them.

    Normally we do our photo moves outside of Avid and then import an MOV, but recently we've needed to do more quick and dirty versions using Avid Pan and Zoom. Our problem is, it seems Pan and Zoom is broken. When we click Import Image, it lets us select the picture and then brings nothing into the effect leaving just a black screen.


    All our settings are what they should be, with our view set to Target and not Source so we should be seeing the image (have tried it the other way around to test with no avail). I know something changed in Pan and Zoom with v6, but is anyone having this issue or does anyone know how to fix it?


    Thanks!

    Z

  • Fri, Jun 7 2013 4:42 PM In reply to

    Re: Pan and Zoom Not Showing Image

    Did you apply the P&Z effect to a clip?

    I usually import the picture using the regular old import method, drop it in the timeline (so I can see what the file sis supposed to be) and then apply the P&Z and point to the original.

     

    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Fri, Jun 7 2013 4:50 PM In reply to

    • Zac Hogle
    • Top 150 Contributor
    • Joined on Tue, Mar 30 2010
    • Edmonton, Alberta, Canada
    • Posts 788
    • Points 9,745

    Re: Pan and Zoom Not Showing Image

    Thanks for the response Kevin. That's exactly our workflow. For roughing out the edit we import the image and lay it in the sequence. Then we put the effect on top of the image (also so future editors can see what image to point to) and import the original through Pan and Zoom. It's the same workflow I've been using for years in MC, but now it just gives us a black screen. No idea what's changed, and it's happening across all our edit suites.

    Z

  • Fri, Jun 7 2013 4:55 PM In reply to

    Re: Pan and Zoom Not Showing Image

    What kind of file are you using?  What's the size?

    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Fri, Jun 7 2013 5:13 PM In reply to

    Re: Pan and Zoom Not Showing Image

    Are you using images that are in a Shared folder? This has been an issue in the past on Windows systems

  • Fri, Jun 7 2013 5:35 PM In reply to

    • johnnytex
    • Not Ranked
    • Joined on Tue, Apr 18 2006
    • Dallas
    • Posts 150
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    Re: Pan and Zoom Not Showing Image

    That fixed my problem here on Windows.

    Sys 1: z800 Windows 10 Pro 64 48g Ram Quadro P4000 MC 8.9.3 QT 7.7.9 Nvidia 385.08 [view my complete system specs]
  • Fri, Jun 7 2013 5:43 PM In reply to

    • Zac Hogle
    • Top 150 Contributor
    • Joined on Tue, Mar 30 2010
    • Edmonton, Alberta, Canada
    • Posts 788
    • Points 9,745

    Re: Pan and Zoom Not Showing Image

    Thanks everyone, the file is a JPG and is about 1.5MB. Not a huge file by any means.


    I hadn't heard of the shared folder aspect. I'll try moving it form our shared imports folder to the desktop for a test. Thanks!

    Z

  • Tue, Dec 2 2014 4:57 PM In reply to

    • blattanzi
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    • Points 115

    Re: Pan and Zoom Not Showing Image

    Hi - I have the exact same problem.  I run 7.0.3 on an  iMac. (10.8.5, 3.4 ghz Intel Core 7)  Pan and Zoom started showing black screens, even for those that were previously visible.  Set to Target, imported still underneath the effect, drawing from a non-shared file.  Argh.

    I can use Avid FX I guess as a workaround, but a pain when replacing scratch stills that have old successful pan and zoom moves on them that I want to replicate by copying and pasting the effect.

    It just quit on me.  Strange.

    Filed under:
  • Mon, Jun 29 2015 4:58 PM In reply to

    Re: Pan and Zoom Not Showing Image

    I'm sure that after a years you've solved your problem, but I thought I'd leave this here for posterity, as I stumbled onto this thread trying to solve this exact same same issue in media composer 8 on my macro tower...

    turns out the issue seems to be with my internal raid (disk array set to raid0) where I usually store my media! I tried moving the picture to an external raid (g-drive FireWire raid also set to raid0) and voila everything working as it should! I'm sure this would also be true if I had moved my file to my system drive.

    not sure why this is, but it is...

     

     

    Avid Media Composer 8.1.2, Mac Pro, 8-core, Nvidia cards (GT 120 1G and GTX 285 1.8G), 24Gb ram, OSX 10.9.5, BM Decklink Studio Pro, [view my complete system specs]
  • Mon, Jun 29 2015 5:14 PM In reply to

    • blattanzi
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    • Joined on Mon, Mar 23 2009
    • Posts 11
    • Points 115

    Re: Pan and Zoom Not Showing Image

    Thanks! I think it was just last year I posted that, and no, I haven't solved it yet, I've been doing work arounds that are a pain.  I'm not sure if your solution will help though, as my stills are already on an external drive.  The Raid drive part of it I'm not sure about... especially if they are both set to Raid0, which, I confess, I don't really know what that means... But thanks!

  • Mon, Jun 29 2015 5:15 PM In reply to

    • blattanzi
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    • Posts 11
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    Re: Pan and Zoom Not Showing Image

    ps:  and now I'm remembering that you can do the same in Avid fx, which is what I've been doing ... so maybe Avid in its wisdom has just left pan and zoom to die in the wild.

  • Mon, Jun 29 2015 5:28 PM In reply to

    • Brickwad
    • Top 100 Contributor
    • Joined on Thu, Oct 13 2005
    • Simsbury, CT
    • Posts 950
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    Re: Pan and Zoom Not Showing Image

    Please keep it alive!! I use Pan & Zoom almost every day! Of course I'm still working on the Version of Symphony - 4.05 - before everything got broken.  But still, if I do upgrade, Pan & Zoom is a fast & easy solution for moving stills.

    1 MC4 Nitris DX on 12 core 2.66 mac pro 6 Gigs of Ram, 2 Symphony Nitris DX on eight core mac pro with 12 gig ram, 3 MC7 on Mac Pro, IMAC, and Macbook... [view my complete system specs]

    WWLD?

  • Fri, Oct 23 2015 3:43 AM In reply to

    • N Ryan
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    • Joined on Thu, Jul 3 2014
    • Melbourne, Australia
    • Posts 81
    • Points 985

    Re: Pan and Zoom Not Showing Image

    PAN & ZOOM doesn't seem to like 2 things:

    1 - Images with long filenames, and

    2 - Images that are buried in a deep folder structure (images in a folder inside a folder inside a folder...)

     

    Have an image that's called 123 inside a folder called ABC. Place that folder in various locations to see if you can get the plug in to work. If you can get this to work, you know that it's probably an issue with one of the above two issues.

    (And follow Kevin's advice about not using the Desktop.)

    OS 10.11.4 Mac Pro Media Composer 8.6.3 with Symphony & Interplay 3.4 AvidFX 6.4 Neat Video 4.1.4 ISIS5500 [view my complete system specs]

     

    Neil.

  • Sun, Nov 29 2015 5:48 PM In reply to

    • drj777
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    Re: Pan and Zoom Not Showing Image

    P&Z likes to use the original file - but i can not be moved. EVER.

    just like doing animation in Marquee Tool (which is a bit superior for Motion Control photo work)

    you can work on the X, Y & Z axis...plus many other benefits!

    AVID will look for that file & if its not where it orginally came from, or the name has been modified - it freaks out.

     

    drj

    ProMaxOne tower / (3) 1tb internal SSD / 32tb internal raid / FlandersCM250 Color Monitor / BM 4k Extreme / BM Ultrascope / 50" Samsung UHD 4k client... [view my complete system specs]
  • Thu, Nov 24 2016 11:25 AM In reply to

    Re: Pan and Zoom Not Showing Image

    I had a similar issue with macpro avids not seeing the image (black screen) but windows systems seeing it. Was only occurring on images from one particular source. Messed around quite abit but in the end it seemed to be whatever way the jpg was encoded at their end. I reapplied bit depth, colour space and resaved the files in photoshop and they were then fine in avid. Bit late to the game i know!

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