I have recently installed the Arri AMA Plugin for MC6 Windows. The name of the file is setup_ALEXA_AMA_MC6.msi.
After doing this, I get an "ACCESS_VIOLATION excepting" error message whenever I AMA link to any .MOV file. After clicking "OK" the .MOV proceeds to link properly, AFAICT. But this is very annoying, esp. when linking to multiple files.
When I uninstall the Arri Plugin, the error message no longer happens. This clearly makes me think that the problem is being caused by the Arri Plugin. Also, the Error Log's Exception Report reads as follows:
________ Exception Report ________________________Exception Code: C0000005 ACCESS_VIOLATIONFault Module: 01:0000947A C:\Program Files\Avid\AVX2_Plug-ins\AMA\MVP_MSP_ARRI_MXF(x64).avxFault Address: 0000000047FCA47A Symbol not found
"When I spent 60k on a discreet edit digisuite system 10 years ago someone came up to me to offer fcp 2, I said it was a scam too." -Ric
Just a shot in the dark, but with win7 I sometimes get problems (with other applications) when not installing or running the programs with administrator rights or don´t have ownership of all folders.
And did you tried downloading it again, maybe corrupt setup file itself?
Best regards,
Kristina
Hi Kristina,
Thanks for the ideas. However I am using the Administrator account and permissioned the media drive to full access for everyone.
Also, uninstalling the Arri the plugin makes the problem go away. And the Error Report mentions "ARRI" in it, even though none of the .MOV files I linked to is from an Alexa.
I uninstalled, downloaded again and reinstalled. Same problem.
But thanks for the suggestions!
P.S. If you get a chance to try this yourself, that would be great. The download is VERY quick. If we can get confirmation on this by other users it helps the bug reporting process.
BobbyMurcerFan:I am using the Administrator account
BMF, if you logged in as a user with administrator privileges, you may not have done what you thought you did. Try reinstalling by right clicking on the installer and selecting "Run as Administrator" from the drop down menu. In Windows 7 that administrator has full system control, unlike a user with administrator privileges.
jwrl: When is an administrator not an administrator? When the OS is Windows 7!
When is an administrator not an administrator? When the OS is Windows 7!
like that sentence and yes, that is exactly my expereince with right click on installer "run as administrator"
I could try the arri-plugin next week, but as I´m still on MC5.5.3 and WinXP, I´m not sure if my information will be usefull?!
Thanks for the help guys and girls. The Alexa installer is an .msi file, not an .exe. So right click does not have a Run as Administrator choice. I tried a commandline instruction to run the .msi as an administrator, but the installer asks for a server location. Very odd and I don't want to mess with it.
But anyway, I am pretty sure that I am THE Administrator and not a user with Administrator privileges. I really think this is an issue with the Arri plugin. As I've not had this issue with any other AMA plugins installed on the machine.
BobbyMurcerFan:The Alexa installer is an .msi file, not an .exe. So right click does not have a Run as Administrator choice.
Let's assume that your installer is called AlexaAMA.msi. Open Notepad and type AlexaAMA.msi followed by a carriage return. Save it as install.bat to the same directory as your msi file, then right click that and run it as administrator. See if that helps.
If it bombs out with a syntax error you may have to type exec AlexaAMA.msi instead.
As I said, I can't currently check this. Given that you seem to have done all the right things anyway, this may not help either.
Thanks for all the time on this. I've tried using the Windows created "Administrator" account, and still the same behavior. I'm pretty confident that this is a bug.
P.S.
However, you and Kristina's suggestions got me to thinking about another issue w/ MC6 concerning "Enabling Video Editing Mode" in the Nvidia Control Panel.
http://community.avid.com/forums/t/107170.aspx?PageIndex=3
I tried loging on as Administrator and low and behold, I was able to activate "Enable Video Editing Mode." So THANKS MUCH.
At least something came of this! Not the result you wanted, but a result, I guess.
I can confirm this ARRI AMA plug-in behaviour:http://community.avid.com/forums/p/108114/626359.aspx#626359
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Working on it folks.....
http://community.avid.com/forums/t/107339.aspx
http://community.avid.com/forums/t/108914.aspx
Marianna
marianna.montague@avid.com
Arri is working on this and thee is a workaround posted. Here is is again for this thread.....
Quick work around: If, in the dialog box, you select the "Quicktime" AMA plugin instead of "All AMA Plugins", you can successfully import the quicktime file.
Raj posted that this is fixed so please check out...........
http://community.avid.com/forums/t/111791.aspx
Specifically.....
" This issue was caused by the ARRI plug in. Avid engineering got a confirmation from ARRI today that their latest plug-in fixes this issue. Please test and report that the problem is fixed. " www.arri.com/alexa/downloads. Marianna
" This issue was caused by the ARRI plug in. Avid engineering got a confirmation from ARRI today that their latest plug-in fixes this issue. Please test and report that the problem is fixed. "
www.arri.com/alexa/downloads.
Thanks for the info. Tested, and the error disappeared. V.
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