Latest post Sat, Sep 24 2011 1:04 AM by RobertoMFS. 10 replies.
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  • Sun, Sep 18 2011 10:08 PM

    • RobertoMFS
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    Problem With Mediaengine 5.1.3 & Mediarray LP (Solved)

    Hi, I have a very strange situation.

    3 Avid MC on 5.0.3

    1 MediaEngine V5.1.3 4gb Ram 16x1TB (all green on profiler).

    1 Qlogic with the configuration of 1NM, 5 Clients, 4 JBOD.

    2 Mediarray LP 16x500gb( with the correct IBOD to work on 5.1.3).

    When I add 1 Mediarray LP to the Data Drive set all works fine, if I add the second mediarray all the clients cant connect.

    (as soon as I add the drives of the second LP chassis in the Data Drive Set, I cant connect the clients).

    If I Remove the drives of the second chassis from the Data Drive set, all work fine.

    If I remove the drives of the first LP chassis, and add the drives of the second LP chassis to the Data Drive set, all work fine.

    I do this several times for other projects with no issues, but I dont Know what happend this time.

    I re Image the 2 Mediarray LP with no success.

    Somebody can give me an idea?

    Its a good idea re image the MediaEngine? (we are in the middle of a production)

    Thanks in advance

    Regards

    Rob.

    2 Unity 16TB, 2 Archion Synergy 32TB, 2 Lanshare LP 8TB, 2 Mediarray LP 8TB, 1 Lanshare EX 2.88TB,1 DS 10.5, 2 Symphony Nitris DX, 6 MC Nitris DX, 5 Media... [view my complete system specs]
  • Mon, Sep 19 2011 4:45 AM In reply to

    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    This sounds vaguely like an old bug.  Adding more than 16 drives caused it.  I didn't find anything either in the Avid Knowledge Base or in Google searches though.

    Hopefully, someone remembers it ...

    Symphony 8.8.x w/Avid Nitris DX, HP z420, Windows 10, QT v7.7.x, Hexa Core 3.2GHz, 16GB RAM, nVidia Quadro Series 2000 w/353.82. 2TB Boot, 2 x 3TB internal... [view my complete system specs]

    "There are few technological barriers.  You can fix almost anything if you throw enough money at it."
    *******************************
    Randall L. Rike, ACI, ACSR Mac*Win*Unity*ISIS*DS
    Systems Engineer @ BET Networks [a Viacom company]
    (wwld)

  • Mon, Sep 19 2011 2:15 PM In reply to

    • Jens Hoppe
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    Rob,

    could you post more details about the clients trying to connect?

    What are type are your fibre-cards? Might there be ATTO clerity 41es that are not at the minimum of Rev. D (see KB article 348959)?

    Can ether-clients connect? Does your MN engine see all 32 drives in the LP chassis?

    Jens

     

    MacPro, MBP, Z400, Z420, Z820, MN5, ISIS5000, Interplay... [view my complete system specs]
  • Mon, Sep 19 2011 2:37 PM In reply to

    • RobertoMFS
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    Hi

    in the Setup Mannager i see the 32 drives in the Data drive set (2x1TB spares & 2x500GB spares). and in the Raw drives I see the other 16x500gb Drives.

    If I add the raw drives to the data drive set, i can connect the clients.

    if I remove the 16x500 gb drives from the Data drive set, and add the other drives work fine, but dont work with the 32x500gb drives.

    The Atto cards are the FC-41ES (i dont know if are rev D, but work fine with only one mediarray LP).

    Very strange thing.

    thanks

    Rob.

     

    2 Unity 16TB, 2 Archion Synergy 32TB, 2 Lanshare LP 8TB, 2 Mediarray LP 8TB, 1 Lanshare EX 2.88TB,1 DS 10.5, 2 Symphony Nitris DX, 6 MC Nitris DX, 5 Media... [view my complete system specs]
  • Mon, Sep 19 2011 5:16 PM In reply to

    • AvidHammer
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    I've seen something similar but I'm still unpacking it from my brain.  

     

    What operating system are your clients running?   ...do you have anything else you can try to connect?  (Mac, XP, Vista64, Win7)

     

    ~Hammer

  • Mon, Sep 19 2011 5:25 PM In reply to

    • RobertoMFS
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    The clients are z800 & 2x xw8600 on W7.

    Work fine if I use only 1 mediarray Chassis, the second are connected, but not in the Data drive set.

    Thanks in advance.

    REgards

    Rob.

     

    2 Unity 16TB, 2 Archion Synergy 32TB, 2 Lanshare LP 8TB, 2 Mediarray LP 8TB, 1 Lanshare EX 2.88TB,1 DS 10.5, 2 Symphony Nitris DX, 6 MC Nitris DX, 5 Media... [view my complete system specs]
  • Tue, Sep 20 2011 5:31 PM In reply to

    • AvidHammer
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    And if you add the second chassis to the data drive set, the unity seems to be fine, right?  Data Drive set adds them with no problems, and you can get into administration tool from the Media Engine server?  

     

    The problem is trying to mount workspaces from either group, correct?  

     

    Is there any way you can try connecting an XP system to it?  I had a (somewhat) similar issue where the XP stations could see the newly added drives but the Vista64 stations could not.  

     

    ~Hammer

  • Thu, Sep 22 2011 12:37 AM In reply to

    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    Do the drives have Avid firmware on them? Can you run ASM on the drives?

  • Fri, Sep 23 2011 9:53 AM In reply to

    • RobertoMFS
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    PROBLEM SOLVED!!!

    After some days one of the Workstations sometimes cant connect, but connect fine on restart.

    I check the atto configuration, and the connection mode show "PTP Preffered"

    I change this to PTP, and add the 16 x 500GB drives of the second mediarray to the Data drive set and WORKS!

    This atto setting maybe can cause a conflict that make the problem with the mediarray.

     

    Thanks to all for your coments!

    Regards

    ROb.

     

    2 Unity 16TB, 2 Archion Synergy 32TB, 2 Lanshare LP 8TB, 2 Mediarray LP 8TB, 1 Lanshare EX 2.88TB,1 DS 10.5, 2 Symphony Nitris DX, 6 MC Nitris DX, 5 Media... [view my complete system specs]
  • Fri, Sep 23 2011 4:49 PM In reply to

    • AvidHammer
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    What's the setting of the ATTO card inside the LP chassis?  PTP or PTP Preferred?  

  • Sat, Sep 24 2011 1:04 AM In reply to

    • RobertoMFS
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    Re: Problem With Mediaengine 5.1.3 & Mediarray LP

    All the Chassis are in PTP, 2 workstations in PTP, and one in PTP preffered.

    I always configure as PTP, I dont kn ow how can be changed.

    As soon as I discover that 1 workstation was wrong I change the configuration, and all works fine.

    TO be honest I never think that 1 workstation can make this strange behavior.

    All days we can learn something...

    Regards

    Rob.

     

    2 Unity 16TB, 2 Archion Synergy 32TB, 2 Lanshare LP 8TB, 2 Mediarray LP 8TB, 1 Lanshare EX 2.88TB,1 DS 10.5, 2 Symphony Nitris DX, 6 MC Nitris DX, 5 Media... [view my complete system specs]
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